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FAQ

Q1: Do you offer international shipping?

  • A: Yes, we offer international shipping to select countries. Please check our shipping policy for more details.

Q2: How can I track my order?

  • A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Q3: What is your return policy?

  • A: We accept returns within 30 days of purchase. Items must be in their original condition. Please visit our return policy page for more information.

Q4: How do I make a warranty claim?

  • A: If you encounter a problem with our product, please contact our customer service with your purchase details and a description of the issue. Our team will guide you through the warranty claim process.

Q5: Can I change my order after placing it?

  • A: We process orders quickly, but we’ll do our best to accommodate changes. Please contact us as soon as possible if you need to make a change.

Q6: What payment methods do you accept?

  • A: We accept various payment methods, including credit cards, PayPal, and bank transfers.

Q7: Do you offer any discounts or promotions?

  • A: Yes, we periodically offer discounts and promotions. Please subscribe to our newsletter or follow us on social media for the latest offers.

Q8: How can I contact customer service?

  • A: You can reach our customer service team via email at [service@vandesail.co], by phone at [0086-15382955272], or through our website's contact form.